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Refund & Subscription Policy

Last updated: 2026-09-15 · Effective: 2026-09-15 (new orders) / 2026-10-15 (existing subscriptions) · Version v1.0 · 2026-09-15

This policy is part of the Heptapick Terms of Service and applies to the Heptapick subscription (USD $5.00 per month, billed by Safeguard Essentials through Stripe). Nothing in it limits your statutory rights (Terms, Section 7).

1. How to ask

How to ask. Email info@aurorisma.com from the email address on your account (or, where the Service has no email account, from the device or page that holds your subscription identifier) with your order or subscription reference. A person reviews every request; automated systems never issue or deny refunds. Timing. Approved refunds go to the original payment method within 10 business days; the original invoice is unchanged and a credit note is issued. Chargebacks. Please contact us before disputing a charge with your card issuer; we respond within 2 business days. Disputing a charge you have not first raised with us may suspend the account while it is investigated, and does not affect your rights under law. Errors. If we charged you in error, or the Service was materially unavailable to you through our fault, we will correct it, including by refund.

For Heptapick, "your order or subscription reference" means your Stripe receipt (or the email address and date on it) and, if you have it, your device ID. Because there are no accounts, please write from the email address you gave Stripe at checkout.

2. Refund rules

First payment — 14-day refund on request. If this is your first subscription payment for an installation and you ask within 14 days of that payment, we refund it in full, no questions asked. The subscription is cancelled at the same time.
Renewal payments are not refunded pro rata. After the first 14 days, and for every monthly renewal, the current period is not refunded for the days you did not use. You keep access until the end of the paid period.
Cancellation takes effect at the end of the period. Cancel any time with one click in the extension (top of the Watchlist or Savings log tab) or on the cancellation page that opens when you uninstall. You will not be charged again; access continues until the period end shown to you. You can resume before the period ends without a new charge.
Payments made outside the extension's button. If you paid through a Stripe link that did not carry your device ID, no installation is activated. Email us your Stripe receipt; within 5 business days we will either activate the installation you name or refund the payment in full.
New device, new subscription. A subscription belongs to one installation (device ID). If you moved to another browser or computer and subscribed again before cancelling the old subscription, tell us within 14 days and we will cancel the old one and refund any renewal charged after the new subscription started.
Service discontinued or ended by us without cause: we refund the unused part of any prepaid period (Terms, Section 13).

3. EU and UK consumers — right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from the contract within 14 days of subscribing without giving a reason. By subscribing you ask us to start providing the digital service immediately; if you withdraw within those 14 days you may owe a proportionate amount for the service already provided. Our 14-day refund of the first payment (Section 2) is at least as generous as that right, so you will receive a full refund. To withdraw, email info@aurorisma.com stating that you withdraw from the Heptapick subscription and giving your Stripe receipt details.

4. Quebec and Ontario consumers

Quebec consumers may cancel a distance contract and request a chargeback from their credit-card issuer in the circumstances set out in the Consumer Protection Act (art. 54.8–54.16), and Ontario consumers have the cancellation rights in the Consumer Protection Act, 2002 for internet agreements. These rights apply in addition to this policy.

5. Taxes and currency

The price is in US dollars and excludes applicable sales taxes; where we are required to collect taxes they are shown and added at checkout. Refunds are made in the currency charged; your card issuer's exchange rate and any foreign-transaction fees are outside our control and are not refunded.

6. Contact

info@aurorisma.com · Safeguard Essentials, 300 Village Green Dr, Woodbridge, Ontario L4L 9R3, Canada · +1 647-778-1355.